Terms of Service

1. The agreement

These Terms of Service are a contract between you and Prelude (“Prelude”, “we”, “us”), currently operated as a sole trader pending incorporation. By creating an account, accessing, or using the product you agree to these terms and to our Privacy Policy. If you use Prelude on behalf of an organization, you confirm you have authority to bind that organization.

2. The service

Prelude turns sales-call transcripts and related context into deal-ready artifacts and maintains a personal Answer Vault. We provide the service on a subscription basis and may improve, change, or add features over time. We aim for high availability but do not promise the service will be uninterrupted or error-free.

3. Accounts and eligibility

You are responsible for your account, for keeping your credentials secure, and for activity under your account. You must provide accurate information and be old enough to form a binding contract in your jurisdiction. Authentication is handled by our provider (Clerk).

4. Subscriptions, trials, and billing

• Paid plans are billed in advance on a recurring basis through Stripe. A 14-day free trial is offered; there is no free tier.
• Subscriptions renew automatically until cancelled. You can cancel anytime from the billing portal; access continues until the end of the paid period.
• Fees are exclusive of taxes unless stated. Except where required by law, payments are non-refundable.
• We may change pricing on reasonable notice; changes apply from your next billing period.

5. Acceptable use

You agree not to:

• upload content you have no right to process, or that violates others’ privacy or IP rights;
• use the service to break the law, or to generate unlawful, harmful, or deceptive content;
• attempt to reverse-engineer, resell, overload, or circumvent the security or usage limits of the service;
• use the output to build a competing product or to train a competing model.

6. Your content

You own the content you submit. You grant us a limited license to process it solely to provide the service to you — generating and reviewing artifacts, maintaining your Vault, and the related operations described in our Privacy Policy and DPA. We do not use your content to train AI models. You are responsible for having the rights and any consents needed to submit content about third parties (e.g. people on your calls).

7. Our intellectual property

The product, including its software, design, and trademarks, belongs to us. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is active. Artifacts the product generates for you are yours to use.

8. AI-generated output

Prelude uses AI and includes a verification step that flags claims it cannot ground as [unverified]. Even so, AI output can be wrong or incomplete. You are responsible for reviewing artifacts before you rely on or send them. The service is a copilot, not a substitute for your professional judgment.

9. Termination

You can stop using Prelude and delete your account at any time; deletion hard-deletes your data as described in the Privacy Policy. We may suspend or terminate access for material breach of these terms, with notice where practical.

10. Disclaimers and liability

To the maximum extent permitted by law, the service is provided “as is” without warranties, and our aggregate liability is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, without affecting any mandatory consumer protections in your country of residence.

11. Changes to these terms

We may update these terms; we’ll revise the “last updated” date and, for material changes, notify you through the product or by email. Continued use after changes take effect means you accept them.

12. General

These terms, together with our Privacy Policy and DPA, are the entire agreement between us about the service. If any provision is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor (for example, on the incorporation of the operating company or a corporate reorganization). Neither party is liable for delays caused by events beyond its reasonable control.

13. Contact

Questions about these terms? Contact us at finnlawfordmee@gmail.com.